Home Forums General Discussions Open Topic Blue Screen Of Death

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  • #45329

    SG
    Participant

    I just had a problem with my pc,got the blue screen thing and called the cable co,they said my pc is broken <img> I unplugged it and turned it on again,seems ok <img> anyone can explain to me what happened?
    If I disappear around here you know my pc really is broken <img>

    #83249

    Carl.
    Participant

    ah yes, that Blue Screen of death.. When one is dealing with Blue Screens here is what any tech guy would need to troubleshoot the issue:

    1) (Non)-Operating System
    2) What was the error message or code? In NT/2000, it is STOP:0x0000001E ntkernel.sys(ABCD1234, 4321dcba,FFEEDDBB,00000000) (OR SOMETHING like this, I forgot what they lookl like)..The important ones are the a) the code right after stop, and b) the file which abended your system..

    3) Then you get the standard tech support questions, and they are…
    a) Did you change anything in your system
    b) Did you install new software (I know it is the same question, but you do get the both <img> )
    c) What were you doing when it died?
    c1) Can you re-create it?
    d) I would ask, when was the last time you turned off your computer?

    Now the real reason why any M$ OS dies is "it feels like it". <img> Microsoft is notorious for problems in how Windows manages memory, so that could be it, just a little M$ hiccup..

    If it is the first time it happened, I would not worry about it. If it does become a problem, then get a pen and paper and write down the stop code and component, etc..

    Carl

    #83250

    Chris
    Participant

    Couldn’t help but want to say something about my experiances with the Blue Screen of Death. Although I have never had the problem with my on home PC. At my former employeer… let’s just say they are the largest recordkeeper of retirement plans…401k’s, pension plans…
    Someone was always getting the Blue Screen.

    The really sorry thing is that after a while we would just not even call tech support, since they would never show up anyway…so it was Turn off…Turn it back on. Problem solved. <img>

    #83251

    SG
    Participant

    It said SYSTEM IS BUSY and said that I did`nt close off a program last time I used it,which I did.I tried the ctrl/alt/delete thing,it did`nt respond;I unplugged it for 5 mins and then plugged it back in and it seemed ok.
    I updated the Norton Anti Virus the other day,would that have anything to do with it?

    Thanks for the replies Carl And Chris.

    #83252

    Chris
    Participant

    Salamiguy,
    Although I am no expert my any means, in all seriousness I would have to say yes, that your Norton update has something to do with it. As Carl. listed, I think your issue would fall under #3 a) or b) take your pick. I would have done the ctrl/alt/delete thing myself to see what may or may not have been responding.
    Since Carl. seems MUCH more knowledgeable about this type of thing, unless you talk to someone that suggests otherwise and that is also not wanting to charge you aything for there effort$ if you know what I mean and I think you do. Just do as Carl. suggested and chalk it up as a hiccup, and if it does happen again, get your pen and paper ready to put down anything that happens and if you remember what you had been doing before it went BLUE.

    In my case at my former employeer, the employees would never shut down the computers correctly. They would be on for days, weeks or even months and talking about memory management problem, we would have to have multipul applications and web pages open ready to use if needed at a moments notice. I haven’t gotten into the massive updates being made to the computers that we didn’t even know about to the software we used most often or if someting really had to be done it we may have gotten to new virus. Also, although we would see the blue screen happen, I never saw a system being replaced because of it or it ever being rendered unusable because it happened.

    In all seriousness I hope this helped a little. If nothing else can you call your computer support to see if they may give you any insight?

    Chris

    #83253

    Carl.
    Participant

    </font><blockquote><font>quote:</font><hr><font>Originally posted by Salamiguy:
    <strong>Thanks Chris;the cable co was`nt much help but I tried anyway,they`re more interested in internet problems,things seem ok now though.
    I`m using windows ME as I heard here sucks so that might explain it too.</strong></font><hr></blockquote><font>It does.. Time to consider an upgrade or downgrade. Windows 98SE is the last good dos based OS MS made..

    Carl

    #83254

    SG
    Participant

    Thanks Chris;the cable co was`nt much help but I tried anyway,they`re more interested in internet problems,things seem ok now though.
    I`m using windows ME as I heard here sucks so that might explain it too.

    <small>[ 07-26-2002, 12:26 PM: Message edited by: Salamiguy ]</small>

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